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This is primarily for internal use, though you are welcome to read over the notes and changes we have done and when those changes were implemented.

 

Initial Changelog Table, created 2018/07/21

Silver Gold Platinum
RAD Maintenance
Free Backup Drive Setup Included! Included! Included!
Microsoft Windows Updates Included! Included! Included!
3rd Party Patch Management Included! Included!
Automated Maintenance Monthly  Bi-Weekly Weekly
Seasonal Automated Checkdisk

Included!

Included!

Included!

RAD Expert Deep Cleaning

Annually

Semi-Annually
 -
RAD Monitoring
Warning Pop-Up Alerts Included! Included! Included!
System Crash Monitoring Included! Included! Included!
Hard Drive Health Included! Included! Included!
Disk Space Monitoring Included! Included!
Application Crash Monitoring Included!
Backup Drive Checking Quarterly On-Demand
 -  -
RAD Security
Managed Antivirus Protection & Licensing Included! Included! Included!
Virus & Spyware Monitoring Included! Included! Included!
Unlimited Virus Remediation Included!
 -  -  -
RAD Helpdesk
Secure Remote Desktop Software Included! Included! Included!
System Tray "Helpdesk On Demand" Included! Included! Included!
Web-based Support Ticket Portal Included! Included! Included!
Labor Services Discount*1,2 10% 20%
 -  -
RAD Perks
On-Site / Remote Billed Every 15 Minutes (1-hour minimum)

Included!

On-Site / Remote Billed every 5 Minutes (30-min minimum)

Included!

Discount on Parts

10%

Sold At Cost
Weekdays After-Hours Service  Included! Included!

Saturday Service Calls

Included!

Included!

Sunday Service Calls

Included!

Complimentary Pickup & Delivery of Equipment

Included!
One In-Shop Repair / Two On-Site Hours Included Per Year*3

Included!

Two In-Shop Repairs / Four On-Site Hours Included Per Year*3

Included!

Share One RAD Repair with a Friend or Family Member

Included!

DNS Redirect

Included!

Included!

Anytime Plan Upgrade Included! Included!
 -  -  -
Cost Per Month

*4

$10 $20 $30

*1Labor only, click here for details; *2Discount begins with next service; *3;Labor Only, does not include Part cost,  *4Cost is Per PC, CHANGELOG


2018/07/21

- DNS Redirect added to Gold and Platinum Plans


2018/07/31

- Added Priority Diagnostics to Gold and Platinum members

- Addred Priority Dispatch to Platinum members